GENERAL TERMS AND CONDITIONS

Applicable to mediation agreements with clients of “Century Homes” LTD
for services and activities in real estate mediation

Effective Date: January 1, 2026

These General terms and Conditions (hereinafter referred to as "GTC") of the contract with users of mediation services provided by CENTURY HOMES LTD with UIC 104687201, with registered office and management address:Veliko Tarnovo 5000, 4 Rafael Mihaylov Str.,also providing services under the trademarks CENTURY HOMES and CITY RENThereinafter referred to as MEDIATOR, in these GTC, determine the rights, obligations and responsibilities of the parties to the contract in carrying out mediation activities with real estate for the purpose of sale, purchase, rental, leasing or property management.

I. SUBJECT

Art.1. Service Users

Users of the mediation service provided by the MEDIATOR may be all Bulgarian and foreign individuals, sole proprietors, local and foreign legal entities.

Art.2. Accessibility of General Terms

(1) Users of the mediation service may familiarize themselves with these GTC:

• At the MEDIATOR's offices
• On the official website: www.ch-eu.com
• Upon request – free of charge on paper or by email

(2) These GTC are published in Bulgarian and English.

Art.3. Individual Contracts

(1)The parties to the contract may negotiate other conditions for providing mediation services, for which they conclude an individual mediation agreement, of which these GTC are an integral part.

(2) The parties may agree on clauses different from these GTC if they do not contradict the law. In these cases, the special clauses of the contract shall apply to regulate the rights and obligations of the parties, even if the corresponding clauses in the GTC are not explicitly canceled.

Acceptance of General Terms.

(1)By signing the documents that are signed when accepting the order, users accept that they know and agree with the content of these documents, as well as accept these GTC and agree with their content.

(2)Signatures may be: a) Handwritten signature - placed on a paper copy of the documents; b) Electronic signature - placed on an electronic version of the documents, without the need to print them on paper. The following types of electronic signatures are accepted:

• Simple electronic signature - by filling out an electronic form
• Advanced electronic signature - with two-factor verification (SMS code + email)
• Qualified electronic signature (QES) - issued by a provider of qualified trust services

(2) These GTC are published in Bulgarian and English.

(3)To prove the electronic signature, the MEDIATOR uses:

• Records in the CRM system (Bitrix24)
• Action logs (date, time, IP address)
• Electronic correspondence (email, WhatsApp, Viber, SMS)
• Confirmations of receipt and reading of messages

(4) The CLIENT accepts that the above records have evidential value before a court or arbitration.

Art. 5. Applicable Legislation

For matters not covered in these GTC, the following apply:

• Law on Obligations and Contracts (LOC)
• Law on Real Estate Mediation
• Consumer Protection Act (CPA)

II. MEDIATION SERVICES

Art. 6. Types of Services

The MEDIATOR provides the following types of mediation services:

• Property sale mediation
• Property rental mediation (landlord)
• Property rental mediation (tenant)
• Property management

Art. 7. Service Content

(1)Mediation services include:

• Market analysis and property valuation
• Marketing and advertising
• Organizing and conducting viewings
• Negotiations with interested parties
• Document preparation assistance
• Transaction support until completion

(2) Services not included unless additionally agreed:

• Legal representation
• Technical expertise
• Property renovation
• Obtaining administrative permits

III. RIGHTS AND OBLIGATIONS

Art. 8. MEDIATOR's Obligations

The MEDIATOR undertakes to:

1. Act professionally and in good faith

2. Maintain confidentiality of received information

3. Provide accurate and complete information

4. Organize property viewings

5. Conduct negotiations in the CLIENT's interest

6. Assist in document preparation

7. Be present at the transaction

Art. 9. CLIENT's Obligations

The MEDIATOR undertakes to:

1. Provide accurate and complete information about the property

2. Present all necessary documents

3. Not conceal material defects

4. Pay the agreed remuneration

5. Not circumvent the MEDIATOR

6. Cooperate in good faith

Art. 10. Exclusive Representation

(1) In case of exclusive representation, the CLIENT may not:

• Offer the property through other mediators
• Sell/rent independently
• Negotiate directly with parties introduced by the MEDIATOR

(2) The exclusivity period is specified in the individual contract.

Art. 11. Amount of Remuneration

(1) The remuneration amount is determined in the individual mediation contract.

(2) Standard commission rates (unless otherwise agreed):

• For sale: 3% of the sale price (minimum BGN 1,000)
• For purchase: 3% of the purchase price
• For rental: 50% of one month's rent (landlord) / 30% of one month's rent (tenant)
• Property management: 5-10% of monthly rent

(3)All amounts are exclusive of VAT.

Art. 12. Payment of Remuneration

(1) Remuneration is due upon:

• Signing of the preliminary contract
• Or signing of the notarial deed
• Or signing of the notarial deed
• Or actual transfer of possession

(2) Payment methods:

• Cash at the office
• Bank transfer
• POS terminal

Art. 13. Refund

Remuneration is not refundable if the transaction fails due to reasons attributable to the CLIENT.

V. PERSONAL DATA PROTECTION

Art. 14. Data Processing

(1)The MEDIATOR processes personal data in accordance with:

(2)By signing the contract, the CLIENT consents to the processing of their personal data for the purposes of the mediation service.

Art. 15. Data Categories

(1)The MEDIATOR processes:

• Identification data (names, ID number)
• Contact data (phone, email)
• Property data
• Transaction data

VI. LIABILITY

Art. 16. MEDIATOR's Liability

(1) The MEDIATOR is liable for damages caused by non-performance or improper performance of obligations.

(2) The MEDIATOR is not liable for:

• Hidden property defects not disclosed by the owner
• Changes in market conditions
• Decisions of administrative authorities
• Actions of third parties

Art. 17. Limitation of Liability

The MEDIATOR's liability is limited to the amount of remuneration received. e MEDIATOR's liability is limited to the amount of remuneration received.

VII. CONFIDENTIALITY

Art. 18. Confidential Information

(1) The parties undertake to maintain confidentiality of all information received in connection with the mediation.

(2) Confidentiality continues for 2 years after termination of the contract.

Art. 19. Exceptions

Confidentiality does not apply to information that:

• Is publicly available
• Must be disclosed by law
• Is necessary for the transaction

VIII. ELECTRONIC COMMUNICATION

Art. 20. Electronic Documents

(1)The parties accept that electronic documents and messages have the force of written form.

(2)Valid communication channels:

• Email
• SMS
• WhatsApp
• Viber
• Bitrix24 CRM

Electronic confirmations via SMS, email or messaging apps are considered equivalent to handwritten signatures.

The parties shall first attempt to resolve disputes through negotiations.

If agreement cannot be reached, disputes shall be resolved by the competent court in Veliko Tarnovo.

(1) These GTC may be amended by the MEDIATOR with one month's notice.

(2)Amendments are published on the website www.ch-eu.com

The parties shall first attempt to resolve disputes through negotiations.

Art. 26. Notices

All notices between the parties shall be in writing and sent to the addresses specified in the individual contract.

Art. 27. Entry into Force

These GTC enter into force on January 1, 2026.

CENTURY HOMES Ltd.

UIC: 104687201

Address: Veliko Tarnovo 5000, 4 Rafael Mihaylov Str.

Email: info@ch-eu.com

Phone: +359 897 964 343

Website: www.ch-eu.com

© 2026 "CENTURY HOMES" LTD. All rights reserved.